FAQ
WHAT CAN I SELL ON FOREXCROW.COM?
You can sell virtually everything within the ambit of the law. Physical or abstract items, goods, services, exchanges you name it. If it can be transferred to another party then it can be sold.
WHY AM I MAKING PAYMENT TO AN INDIVIDUAL'S BANK ACCOUNT?
This is designed specifically to build trust in the system. An account you can put a face to is more trusted to a business and/or faceless account. We will eventually be migrating to a business account when the system is fully established and running smoothly.
WHEN SHOULD I CONTACT THE SELLER ABOUT MY DELIVERY?
Seven work days after the seller has marked your item sent, you should contact the seller if you have not received it. The seller is expected to have sent your item 2 work days after you have made payment.
WHAT SHOULD I DO IF THE ITEM IS NOT AS DESCRIBED?
Contact the seller to negotiate a partial refund or to return the item and request a full refund.
WHEN WILL THE TRANSACTION BE COMPLETED?
All transactions are completed when the buyer marks the item as received or when 30 days have passed since the seller marks the item as shipped or 2 days after the seller shows proof of delivery. In any case, the transaction cannot be completed before 14 days have passed. It is preferable that the buyer marks the item as received to complete a transaction.
WHAT NEXT AFTER THE TRANSACTION IS COMPLETED?
Forexcrow.com runs a feedback mechanism. This increases trust in competent sellers and buyers. Always leave feedback for your buyer or seller after every transaction.
WHAT TYPES OF DOCUMENT ARE REQUIRED FOR VERIFICATION?
If there is any doubt about the information you have provided, you will be contacted by email (info@forexcrow.com) to verify your details. Accepted verification documents include any government issued ID (International Passport, Driver Licence, National ID card or Permanent Voters card) and a utility bill (Water Bill, Electricity Bill, Bank Statement, etc) showing your address. No other form of identification is accepted.
HOW LONG DOES IT TAKE TO ACKNOWLEDGE MY PAYMENT?
Acknowledging you payment takes anywhere from a few hours to 48hrs. This is because we have no control over the bank networks which could be fast or slow. In any case if your payment status has not changed after 48hrs, do endeavour to contact us.
CAN I MAKE A PHYSICAL PAYMENT AT YOUR OFFICES?
Yes, sure! Make your way to the Department of Chemistry, Ahmadu Bello University and ask for Dr. Isaac Bello. It's that simple! Or make contact using our Contact Us form for any special requests and we'll get back to you shortly.